Terms & Conditions

(Version 4, Updated 11th December 2023)

 

These Terms and Conditions of Business (‘’ Terms & Conditions’’) apply to the supply of services by Kinvara Private Hospital (“KPH”) Limited Company Registration No. 11298045 of 2 Clifton Lane, Rotherham, S65 2AJ. In the event of any inconsistency between these Terms and Conditions and the contents of other documents provided by KPH to the Patient, these Terms and Conditions shall prevail.

Please read these Terms & Conditions carefully and ensure you understand the information herein.

Definitions

A.1 In these Terms & Conditions, the following words and expressions shall have the following meaning;

‘’Balance‘’ – Portion of any fees that remains unpaid.

‘’Balance Overdue Date’’ – The date by which the balance must be paid.

‘’Complaint Procedure’’ – Kinvara Private Hospital Complaint Procedure.

‘’Consultation’’ – A consultation with a Doctor about treatment.

“Consultation Fee’’ – Fee for a consultation.

‘’Fee’’ – An amount payable to Kinvara Private Hospital.

“Healthcare professional” – Includes Doctor, Nurse or Allied Health Professional.

‘’Nurse’’ – A nurse registered to practice, in the United Kingdom by the Nursing and Midwifery Council.

“Questionnaire” – Questionnaires completed by the patient to assess their suitability for treatment.

“Self-Pay Package” – The treatment to be carried out at Kinvara Private Hospital for which you have agreed to pay the fee.

When we use the words “we”, “our” or “us” in these Terms we mean a staff member of Kinvara Private Hospital Ltd.

When we use the words “writing” or “written” in these Terms, this will include e-mail unless we say otherwise.

 

Kinvara Private Hospital Obligations

Kinvara Private Hospital shall ensure;

B.1  The treatment is carried out by an appropriately qualified Doctor;

B.2  The Doctor has appropriate medical indemnity insurance against claims for professional negligence.

B.3 The Doctor holds the necessary qualifications and registration required for them to practice;

B.4 You receives the relevant information to make an informed decision on their requested treatment.

B.5 Everything is done to meet your expectations and ensure a satisfactory outcome. However, KPH cannot guarantee any outcome and it is possible you will dissatisfied or encounter complications with your treatment. 

B.6 You are allowed to leave for home following treatment, if you are fit for discharge. The decision as to whether you are fit for discharge rests with your Doctor.

B.7 To process any refunds within 30 days or as soon as possible, depending on circumstances. 

 

Patient Obligations

You, the patient, shall be responsible for;

C.1 Reading and understanding the information provided to you prior to your treatment.

C.2 Completing all questionnaires prior to your treatment.

C.3 Payment for consultation and/or treatment. 

C.4 Asking questions to help you understand the treatment and make an informed decision. 

C.5 Not bringing any valuable items or cash to the hospital. If you do bring any valuables or cash, KPH does not accept any responsibility for their theft, loss or damage. This also applies to valuables or cash brought to the hospital by any visitors you may have. 

 

Obligations Of The Doctor and Their Relationship With Kinvara Private Hospital and The Patient

D.1 The Doctor will be responsible for providing you with clinical information about;

  • treatment
  • pre-and post-operative care
  • information about the expected outcome and limits of the treatment
  • risks and possible complications associated with the treatment

D.2 The Doctor will be responsible for your after-care, including any revision surgery (in accordance with the Kinvara Private Hospital Revision Policy).

D.3 Kinvara Private Hospital will not accept any responsibility or liability for matters within the scope of the professional and/or legal responsibility of the Doctor.

D.4 All Doctors are independent contractors in private practice and are not employees of Kinvara Private Hospital. The hospital will not bear vicarious liability for any of the Doctors.

Payments

E.1 You are required to pay a consultation fee, that is payable at the time of booking the consultation. The consultation fee is payable regardless of the outcome of the consultation.

E.2 You are required to pay a non-refundable fee of £1,000 to book a date for treatment (when the Self-Pay Package exceeds £5000). For treatments with a Self-Pay Package less than £5000, you are required to pay a £500 non-refundable fee to book a date for treatment. 

E.3 The balance payable for a treatment must be received at least 28 calendar days before the treatment date. 

E.4 If you wish to book your treatment within 4 weeks, full payment for the treatment must be received at the time of booking. 

What Is Included and Excluded In The Package Price

F.1 Unless stated otherwise, the Self-Pay Package includes:

  • Doctor’s fee
  • Anaesthetist’s fee
  • Pre-operative assessment
  • Hospital fee (that includes operating theatre cost, nursing cost, drug cost, dressings cost, pathology cost , histopathology cost and consumables cost)
  • Prosthesis typically used for the treatment
  • Up to six months post-op care (when clinically required by your Doctor) providing it takes place at KPH. Post op care may include; 

(i) removal of stitches, dressings or plaster, if required,
(ii) one clinically necessary follow-up appointment with your Doctor

(iii) treatment for any clinical complications, as agreed by the Doctor and KPH Senior Management Team

 

F.2 The Self-Pay Package does not include any of the following:

  • The Doctor’s fee for the initial consultation
  • Diagnostic tests undertaken prior to your treatment
  • Any care or treatment provided by a facility other than at KPH.
  • Any long-term care, treatment, or care that is not related to your Self-Pay Package.
  • Convalescence, treatment, accommodation or meals provided after your Doctor has determined you are fit for discharge, personal costs such as telephone charges, visitors’ meals, and other sundries.
  • Any replacement prosthesis or other items where required due to normal wear and tear.
  • Any medical treatment not related or connected with the care and treatment identified at your Consultation, which requires a separate pathway of care, or is not clinically required, whether or not carried out at KPH.

 

Self Pay Patients

G.1 The Self-Pay Package covers the cost of treating any medical or surgical complications directly related to your surgery for 6 months following your procedure provided that:

  • Such post-operative care and complications are treated at KPH.
  • You have followed the advice of your Doctor and other healthcare professional involved in your care or treatment at KPH. The decision as to whether a complication is related to the procedure rests with your Doctor or healthcare professional.
    Kinvara Private Hospital reserves the right to charge a hospital fee and anaesthetist fee to cover the cost of treating any medical or surgical complications.
  • If you are dissatisfied with the results of your cosmetic surgery, revision surgery at KPH may be offered at the discretion of your Doctor, providing you have notified Kinvara Private Hospital in writing (either by letter or email) within 6 months following your treatment and your Doctor is in agreement that revision surgery is appropriate and clinically safe. KPH reserves the right to charge a hospital fee and anaesthetist fee. Please see Surgery Revision policy.

 

Your Right To Postpone or Cancel, and Applicable Fees

H.1 If you decide to postpone or cancel your treatment (part or in entirety), you must contact us in writing (via email or letter) without delay. A fee will be payable in accordance to the following schedule;

  • If you postpone or cancel your treatment more than 28 calendar days before the treatment – the non-refundable booking fee will be retained by KPH and any balance returned to you, less any credit card charges. The non-refundable booking fee comprises either £500 (when the Self-Pay Package is less than £5,000) or £1,000 (when the Self-Pay Package is greater than £5000). You will be required to pay a new non-refundable booking fee if you wish to subsequently book another date for your treatment.
  • If you cancel your treatment between 15 and 28 calendar days before the treatment – 50% of the Self-Pay Package will be retained by KPH and any balance returned to you, less any credit card charges.
  • If you postpone your treatment between 15 and 28 calendar days before the treatment, the non-refundable booking fee will be retained by KPH and any balance returned to you, less any credit card charges. You will be required to pay a new non-refundable booking fee if you wish to subsequently book another date for your treatment.
  • If you cancel your treatment less than 14 calendar days before the treatment – the entire Self-Pay Package will be retained by KPH.
  • If you postpone your treatment less than 14 calendar days before the treatment, the non-refundable booking fee and 25% of the Self-Pay Package will be retained by KPH and any balance returned to you, less any credit card charges. You will be required to pay a new non-refundable booking fee if you wish to subsequently book another date for your treatment.
  • If you postpone or cancel your treatment because of a medical reason (e.g. admission to hospital for an unrelated issue, unable to attend for treatment because of illness, treatment for another condition etc.) KPH will either reschedule the treatment date or make a full refund, less any credit card charges. You will be required to provide supporting evidence of the medical reason e.g. hospital correspondence, discharge letter, letter from your GP etc. KPH reserves the right to apply the aforementioned fees if you fail to provide supporting evidence for the medical reason. 
  • If you wish to postpone or cancel your treatment because of a personal, non-medical issue, the decision to apply the aforementioned fees will be at the discretion of the KPH Senior Management Team, and you will be notified in writing of their decision.
  • If you cancel your consultation less than 48 hours before the consultation, there will be no refund of the consultation fee.
  • If you postpone or cancel your consultation because of a medical reason, KPH will either reschedule the consultation or make a full refund, less any credit card charges. You will be required to provide supporting evidence of the medical reason and failure to do so, will result in KPH retaining the consultation fee and no refund will be made. 
  • The application of the aforementioned fees will be at the discretion of the KPH Senior Management Team.
 
 

Kinvara Private Hospital’s Rights To Cancel and Applicable Fees

I.1 Kinvara Private Hospital will make every effort to provide the treatment on the date and time that has been agreed. However, no guarantees can be made and KPH reserves the right to postpone or cancel your treatment. If your treatment is cancelled by KPH, any payment for treatment that you have not received will be refunded, less any credit card charges. Refunds will be made via the original payment method and not in cash. 

I.2 If there is a delay, postponement or cancellation of your treatment, that is beyond the control of KPH, the hospital will give you as much notice as possible and make every effort to rearrange your treatment date. Kinvara Private Hospital will not be liable for any expenses you may have incurred as a result of your treatment being delayed, postponed or cancelled. You will not be entitled to any refund if the new treatment date is within 12 (twelve) weeks of the original treatment date. If you are unavailable to attend your new treatment date, KPH will endeavour to provide two alternative treatment dates within 6 months of the original treatment date. If you are unable to attend either one of those dates, then no further dates will be offered and you will not be entitled to any refund. 

I.3 Kinvara Private Hospital reserves the right to cancel your treatment if you fail to make payment when required. You will not be entitled to any refund. 

 

Cancellation Of The Treatment By The Doctor Or Anaesthetist:

J.1 Kinvara Private Hospital reserves the right to cancel or postpone the treatment if, in the opinion of the Doctor or Anaesthetist, you are medically unfit for treatment or if the treatment is deemed inappropriate and there is no alternative treatment to achieve the same result.

J.2 If the treatment is postponed by the KPH Doctor or Anaesthetist, a new date for the treatment will be provided and no fee will be payable.

J.3 If the Doctor considers that the treatment should be cancelled for medical reasons, a full refund will be made, less £150 administration fee, less credit card charges and fees for any pre-operative tests that have been undertaken. 

J.4 If surgery is cancelled because you have not declared a pre-existing medical condition or medications that prevent the treatment being undertaken or if you do not follow pre-operative advice given by your Doctor, Anaesthetist or other healthcare professional, then you may be subject to the aforementioned cancellation fees, or at the discretion of KPH Senior Management Team.

Surgery with Breast Implants Or Other Prothesis

K.1 Kinvara Private Hospital does not accept any liability for Baker Grade III or IV capsular contracture or breast implant rupture, and corrective surgery will be chargeable in accordance with KPH Self-Pay Package fees. 

K.2 If you qualify for a payment under manufacturer warranty, this payment will be paid directly to KPH and act as part payment towards corrective surgery at KPH. The manufacturer warranty is only valid when your corrective surgery is performed by KPH unless the manufacturer warranty specifically states otherwise.

K.3 Kinvara Private Hospital will not be held liable for any medical condition that develops as a result of prosthesis usage. 

Confidentiality and Data Protection

L.1 Kinvara Private Hospital processes data relating to patients in connection with their treatment.

L.2 The Patient is deemed to consent to the disclosure of sensitive personal data by KPH to Doctors for the purpose of discussing the patient’s treatment. 

L.3 You acknowledge that KPH is obtaining this consent so that they may comply with the provisions of the Data Protection Act 2018.

L.4 Other than these disclosures, or as required by law, KPH will not disclose your sensitive personal data to third parties.

L.5 Where it is necessary for photography to be developed by a third party, this will be governed by the Data Protection Act 1998.

No Variation

M.1 There can be no variation or exceptions to these Terms & Conditions unless explicitly agreed in writing and countersigned by a member of the KPH Senior Management Team.

M.2 Kinvara Private Hospital reserves the right to amend, change or delete such terms and conditions as it deems appropriate.

Legal Jurisdiction

N.1 The services provided by KPH and Doctors shall be governed by the laws of England and Wales, whose courts
shall have exclusive jurisdiction.

01709 464200

enquiries@kinvarahospital.co.uk 

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